01. General Refund Policy

Dewasi SMM aims to provide reliable social media marketing services. Refunds are reviewed according to the order status, service delivery, and payment records.

Submitting a refund request does not guarantee approval. Each request is assessed individually, and only eligible amounts may be returned to your Dewasi SMM account balance or handled through an available payment method.

02. Eligible Refund Situations

A refund may be considered in situations such as:

• An order is cancelled before processing begins, where cancellation is possible.
• An order fails completely and the amount charged remains unused.
• A verified technical issue prevents the purchased service from being delivered.
• An eligible amount remains refundable after the order is reviewed.

Eligibility depends on the actual order status and the amount of service already delivered.

03. Non-Refundable Situations

Refunds may not be available in the following circumstances:

• The service has been completed or delivered as described.
• The order contains an incorrect or inaccessible link supplied by the customer.
• The customer changes their mind after an order has started processing.
• The target account, post, channel, or content is removed, restricted, or changed by its owner or platform.
• Delivery is affected by third-party platform changes or restrictions beyond our reasonable control.
• The customer has violated the service requirements or supplied inaccurate order details.

04. Order Cancellation

Cancellation requests can be submitted to our support team. An order may be cancelled only if its processing status and service conditions allow cancellation.

Once an order has started or has been completed, cancellation may not be possible. If cancellation is approved, any eligible unused amount will be reviewed for refund to the available account balance or other supported method.

05. Failed or Stuck Orders

If an order remains pending, processing, or failed for an unusually long time, please contact support with your order ID. Our team will review the status before deciding the appropriate resolution.

If an order is confirmed as failed and no service was delivered, the eligible amount may be credited back to your Dewasi SMM account balance. Please avoid placing duplicate orders while the original order is being reviewed.

06. Partial Delivery

Some services may deliver only part of the quantity ordered. If an order is marked partially completed, the undelivered portion will be reviewed according to the service terms.

Where applicable, the eligible amount for the undelivered portion may be credited to your Dewasi SMM account balance. Amounts relating to service already delivered are generally not refundable.

07. Refill and Drop Issues

Refill or replacement support is available only for services that specifically include a refill guarantee. Eligibility depends on the service description, guarantee period, and order conditions.

Drops or changes caused by social media platform updates, account restrictions, content removal, or other external factors are not automatically eligible for a refund or refill.

08. Account Balance Refunds

Funds added to your Dewasi SMM account are intended to be used for purchasing services. Unused balance refund requests may be reviewed individually, subject to payment verification, applicable law, and the original payment method's conditions.

Promotional credits, bonuses, referral rewards, and other complimentary balances are not normally refundable or transferable unless expressly stated otherwise.

09. Duplicate Payments

If you believe that you have paid more than once for the same transaction, contact support and provide the relevant transaction references or payment receipts.

After verification, confirmed duplicate payments may be considered for an appropriate refund or account credit.

10. Refund Processing Time

Refund requests are reviewed after the necessary order and payment details have been received. Processing time may vary depending on the investigation, payment provider, bank, and refund method.

If a refund is approved through an external payment method, the time taken for the funds to appear may depend on the relevant payment provider. Dewasi SMM cannot guarantee a specific settlement time for third-party payment systems.

11. How to Request a Refund

To request a refund review, contact the Dewasi SMM support team and provide the following information:

• Your Dewasi SMM account username.
• The relevant order ID, where applicable.
• The payment transaction reference or receipt, if relevant.
• A short explanation of the issue and the resolution requested.

Never share your account password, payment PIN, or OTP with anyone while requesting support.

12. Misuse and Disputed Transactions

We may investigate refund requests involving inaccurate information, repeated claims, suspected fraud, or misuse of the service. Any decision will be based on the available records and applicable requirements.

If you believe a payment was unauthorized, contact your payment provider promptly and notify our support team. This policy does not limit any rights available to you under applicable law.

13. Policy Updates and Contact

Dewasi SMM may update this Refund Policy when services, operational requirements, or applicable rules change. Updated content will be published on this page.

If you have questions about a refund, order cancellation, or payment issue, please contact the Dewasi SMM support team through the support options available on our website.